Returns

Due to the nature of our business, we are not able to allow any returns or exchanges, nor do we offer the option of store credit. All sales are FINAL and sold off the floor AS IS. This is enforced by the contract signed on your receipt in the store or agreed upon over the phone before the purchase is finalized.

SIZING – Formal gowns tend to differentiate from standard clothing sizes. Prom and pageant gowns will vary upon designer. Jumpsuit and romper sizes have various lengths/girths, and may be more fitted or baggy depending on the style. Bridal gowns and bridesmaid dresses typically run two sizes smaller than your formalwear size. Whether you are shopping with us in store or purchasing over the phone, we will discuss fits, materials, and lengths before we complete the transaction or ship any product to ensure you are measured and have selected the proper size per the manufactures size charts.

SALE DRESSES - A member of our staff will be happy to answer any questions you may have about our sale dresses. If any sale items are shipped, they will be sent in a plastic bag to protect your purchase during transit. The MJ custom zippered garment bags can be purchased for an additional $10 fee.

PRICING – All of our dresses have been carefully examined and priced at the suggested MSRP of our designers. We are thorough with our inventory and have marked discounted prices accordingly. You are welcome to bring any concerns or questions you may have to a staff member or to the owner.

SPECIAL ORDERS – No matter the dress or occasion, special orders will be placed through MJ’s once we have received at least a 50% deposit of your total cost. Bridesmaid groups will be placed once we have the 50% deposit from each member to ensure they will arrive at the same time and will be dyed the exact same color. If the item is incorrect upon arrival, MJ’s will be responsible for fixing the mistake. If for any reason you are unhappy with the item, neither the deposit nor full payment made will be refunded. You do have the option to pay out the remainder of the total in order to take the dress.
Keep in mind that each special order’s ship time or arrival date will vary depending on the manufacturer. Prom, pageant, and cocktail dresses will ship ASAP once it is in stock. Because they are made to order, bridal gowns take 6-8 months (give or take), whereas bridesmaid and mother’s dresses take 3-4 months. Flower girl dresses will only take 2-3 weeks. Custom couture pageant gowns differentiate – Sherri Hill is 16 weeks, Jovani is 14 weeks, and ASHLEYlauren beaded is 6-8 weeks, etc. fabric is 14 weeks – and will vary based on the gown’s design.

LAYAWAY:

• I understand that it is MY responsibility to understand the layaway policy terms and payment requirements and that a consultant and/or manager may not explain in full, thorough detail unless I ask.
• I understand that a 25% down payment is required to put my item(s) on layaway.
• I understand that a 25% payment is due every 30 days, starting with the date the layaway is opened.
• If a 25% payment is not made every 30 days, I understand there will automatically be a $20 late fee added to my transaction and I will receive a new receipt via email.
• I understand it is my responsibility to make a payment every 30 days by phone or in store because it is not an automatic charge.
• If the store has made multiple attempts to contact me about my past due account and I have failed to respond, the management team will make the judgment call to cancel the layaway at their discretion.
• If the item(s) is no longer desired due to the event being canceled, change of heart on the item, I no longer plan to attend, item no longer fits, etc., or if the layaway is canceled due to non-payment, all previously paid funds will be forfeited and the item will be put back on the sales floor for purchase.
• I understand layaways only run over a 90 day (3 month) period- 25% down on the day of purchase and 3 more 25% payments every 30 days.
• I understand I must pick up my item(s) within 30 days of my final payment being made. I further understand that the management team has the authority to apply a storage fee to my account if the layaway has not been picked up within 4 months of the date the transaction was created.
• I have examined my item(s) PRIOR to purchase and understand that once the sale is complete and the item(s) leave the store, the store is not liable for any damage or future costs associated with the item(s). This includes any damage to items that may have been overlooked by consumers prior to purchase.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a separate charge. I further understand that I will not hold McKenzie Jade’s liable for any outside alteration inaccuracies or errors. I also agree to not request a refund or money back from MJ’s due to a recommended seamstress or completed alteration not being to my liking as their business is not affiliated with McKenzie Jade’s.
  
  REGISTRY - All of the prom dresses purchased at MJ’s will be registered. We will NOT sell the same dress in the same color to the same school or event, however, that does not mean that the same dress in the same color going to the same or a different school cannot be or will not be purchased from another store.
  
  RUSH – Rush fees will vary by the manufacturer upon the individual order. If you need your order to be
  delivered to you by a specific date for an event, or if you are at all concerned about processing or shipment times, please email us at shopmckenziejades@gmail.com or give us a call as (704) 788-4696.

SHIPPING - All of our merchandise is carefully packaged and inspected prior to shipment. We do not offer drop shipping on special orders, as they will be shipped to MJ’s first for us to oversee. In the event that your package is damaged during shipment we ask that you immediately contact us within 48 hours so we are able to rectify the problem. We will be able to provide shipping options before the purchase is completed. We require a standard $20 shipping fee, and expedited shipping is available upon request, however, it will be subject to an additional fee.

PURCHASE AGREEMENT: 

• I understand that all sales are final and are neither returnable nor exchangeable. No Exceptions.
• I understand that it is MY privilege and responsibility as a customer to ask about McKenzie Jade’s, LLC sales policies PRIOR to purchase and AGREE to the sales agreement upon purchase.
• I further understand that payments are forfeited in case the event is canceled or I chose to not attend, without exception.
• I agree with the designer, style, color and size for each item ordered/purchased.
• I understand that when purchasing a floor sample item, it is sold in 'as is' condition. The cost of any fixing and cleaning will be my responsibility unless a discussion with management has been put into writing and agreed upon by both parties.
• I have examined my items(s) and understand that once the sale is complete and the item(s) leave the store, McKenzie Jade's, LLC is not liable for any damages or future costs associated with the item(s). This includes any damage to items that may have been overlooked by consumers prior to purchase. This also includes any damage done once the item is worn- MJ's is not held responsible for any beads, material, structure, etc., that may be flawed upon wear.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a separate charge. I further understand that I will not hold this store liable for any alteration inaccuracies or errors, nor will I request money back from the store if alteration recommendations were not completed to my liking.

APPOINTMENTS: 

• I understand the appointment fees are set to hold the requested date and time I have dedicated to come shop in store with a consultant.
• I understand the fees charged prior to my appointment are non-refundable and are not given back due to cancellation or no-show circumstances.
• I understand the fee is only applied as a credit to my purchase on the day of the scheduled appointment and is not valid if I choose to come back in for an additional appointment.
• I understand the fee is only transferable to reschedule my appointment if it is done so 2 business days (store hours apply) prior to the scheduled appointment. I further understand it is my responsibility to reach out to McKenzie Jade’s staff if there are any scheduling conflicts that occur on my end.

SALES AGREEMENT:

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

Customer acknowledges receipt of goods and/or services in the amount of the total shown hereon. All sales are final. No refunds or exchanges.

• I understand that all sales are final and are neither returnable nor exchangeable. No Exceptions.
• I have examined my items(s) and understand that once the sale is complete and the item(s) leave the store, the store is not liable for any damage or future costs associated with the item(s). This includes any damage to items that my have been overlooked by consumer prior to purchase.
• I agree with the designer, style, color and size for each item ordered. I understand that custom measurements and/or custom length may not be exact. I understand that dye lots may vary from swatches. I further understand that payments are forfeited in case the event is cancelled, without exception.
• I understand that when purchasing a floor sample item, it is sold in 'as is' condition. The cost of any fixing and cleaning will be my responsibility.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a separate charge. I further understand that I will not hold this store liable for any alteration inaccuracies or errors.

SPECIAL ORDER AGREEMENT:

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

Customer acknowledges placement of special order and/or receipt of goods and/or services in the amount of the total shown hereon. All sales are final. No refunds or exchanges.

• I understand that custom measurements and/or custom length ordered may not be exact.
• I understand there is a non-refundable $30 Special Order fee associated with each special item ordered in person, online, or over the phone.
• I understand there is a non-refundable $50 Special Order drop ship fee per each item if I request to have my item drop shipped directly from the designer.
• I understand that dye lots may vary from swatches, and colors on websites are as close as they are to the color of the garment, but may slightly differ in shade due to electronic screens vs. in person lighting.
• I understand that payments are forfeited in case the event is canceled or date is moved, without exception. I further understand that payments are forfeited in the case that the item does not fit, or that I don’t like the dress (style, color, or size) ordered.
• I understand that I am not able to receive a refund or replacement in the event that the item arrives and does not fit to my liking due to the size I ordered, as the consultant recommended the size I should order. However,
• I trust that management will help me resolve any sizing issues they can make accommodations to, so that I am not left without a solution or options.
• I understand that alterations to the merchandise may be necessary and that alterations will incur a separate charge. I further understand that I will not hold this store liable for any outside alteration inaccuracies or errors.
• I understand there must be a non-refundable 50% deposit put down to order the garment.
• I understand the garments will be ordered with the wear date provided by me and the consultant will give me an estimated time of delivery that I will agree on prior to purchase so that I am aware of the arrival date before committing to the purchase.
• I understand that I am not able to receive a refund for any reason other than the consultant providing me with information that the garment will not be delivered before the wear date.
• I understand that the delivery window can vary in time frame according to the item(s) ordered. The item is not deemed as "canceled" or refundable until the consultant guarantees the item will not be delivered by the wear date. It is up to the management team to make the judgment call to cancel based on tracking numbers, swift alterations needed, and/or the item being incorrect. The management team will provide me with options before leaving me empty handed or without a garment for my event, which will be exercised before refunding my payments.